FAQ

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We retail our products through own store at Santragachi, Howrah, West Bengal, India. We also offer online sales through our Chitrika Woodcraft website at www.chitrikawoodcraft.com

At our own store in the name of Chitrika Woodcraft at Jagacha Hospital Road, Gip Colony, Kolkata- 711112, West Bengal, India. Please check the google map direction at contact page

All of Chitrika Woodcraft orders are shipped internationally from our warehouse in West Bengal, India to your provided shipping address via DHL. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL for import duties and taxes, you will have to pay DHL directly at the time of delivery.

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package. Here are some reasons why your package may be determined undeliverable: Incorrect Address: Chitrika Woodcraft does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address. Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address. Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 DHL generally requires a signature. For orders less than $400 it is the discretion of the DHL driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package. Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

No. At this point we are unable to offer overnight or expedited delivery service.

The Store is in Jagacha Hospital Road, Gip Colony, Kolkata- 711112, West Bengal, India Tel: +91 98319 77160, email: info@chitrikawoodcraft.com. You can also check our Google Map direction on contact page.

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Chitrika Woodcraft account on www.chitrikawoodcraft.com

During the payment process you will be given a confirmation that your credit card or online transaction has been successfully processed. You will also be given an order confirmation number through an email from Chitrika Woodcraft.

Yes, we export our products directly worldwide. If you would like to request a shipment to a country, please contact us ( info@chitrikawoodcraft.com) to inquire if we can ship to your location.

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

At Chitrika Woodcraft, we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason (subject to the product being eligible for return/ exchange). Returns must be made within 7 days of receiving the goods, please click here to know more about the Return Policy. Shipping charges are not refundable and customers are required to pay for the shipping costs to return the goods back to origin.